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Got a question... What is the latest quick fix, fast Nutrisystem diet? Hoping for any answer or 2. Another quick question... I am really angry with Nutrisystem Customer Service or should I say LACK of Customer Service! I am in the process of moving. I called Customer Service to deal with my auto order. I spoke to a nice lady who I thought changed my address to my "new" temporary address, then set me up for delivery.

As I have not received my order, I went to check tonight. The order shows as placed LAST NIGHT, I called over a week ago, and IT WAS SHIPPED TO MY OLD ADDRESS...I called Customer Service again, and the lady I spoke to tells me the address was changed on my profile, but not on the shipment???? She can't change anything yet, as the order has NOT been shipped. She is putting a tracer on it??? What is the point of trying to be pro-active and try to handle things? If I wasn't having such great success on this plan, I would tell them to cancel the whole thing...I am p*ssed!!!! Makes me want to EAT something!!!!..

asked Apr 21 at 14:30

Allen's gravatar image


I'm stumped. I'm not so sure what is the answer to your question. I'll do some Googling and get back to you if I discover an decent answer. You should email the people at Nutrisystem as they probably know..

answered Apr 21 at 15:53

Ryker's gravatar image


For future reference - your a/d shipping address shows on the summary page of your a/d order - and you can edit it there yourself, no phone call needed.....

answered Apr 21 at 16:12

Jake's gravatar image


I just sent you a p.m with the name of a great customer service rep...

answered Apr 21 at 17:33

's gravatar image


One thing to note, Nutrisystem has serious system software problems in a few areas..

For instance, any time you call to delay an order (since you get to self-delay just once in a lifetime, it seems) you have a better than 50/50 chance all your discounts will drop off the day they actually process the order for pre-shipping (i.e. billing)..

My point is, it's many times NOT a customer service problem per se, because the rep is *trying* to do what you want, and from what they see on the screen it is done, but the system software which is "NS" doesn't make changes elsewhere and it is like you never even called them..

I've offered to come re-engineer their online order management and fulfillment system on a consultancy basis, but they haven't taken me up on it. Maybe they don't think I'm serious. But I am. LOL. I'd show them how to fix their problems..

I've done the architecture and design of online application systems which make NS's look like a tinker toy..

Anyway, don't blame the poor customer rep so much, s/he is only able to do so much, and as far as they know, they've done the right thing...

answered Apr 21 at 18:30

Karson's gravatar image


I have written one of these "Poor Customer Service" threads before, too ... and was eventually sorry that I did. The problem was solved within just a few days and Nutrisystem even gave me some extra food and a discount..

In my own opinion I think a lot of people are on edge these days. I know I tend to be. There are a lot of things going on in the world that are out of control (or at least out of my control). Nutrisystem was patient with me and I learned to be more patient with them. I also agree with privateer3 about the gap between employee and the software system..

Have patience my friend - PaPaG57. Nutrisystem will get it worked out in time..

Whatever you do, don't take it out on yourself by eating off plan. There are plenty of things you can substitute until the package gets to the right place..

Sorry you aren't getting much sympathy here, but most of us have been through this ourselves or, as in my case, have worked in the field of customer service. It's a crap job...

answered Apr 21 at 19:50

's gravatar image


That is sad to hear as I just had an EXCELLENT dealing with CS this month. Stick with it, I am sure problem can be resolved. I know moving can be stressful enough and hopefully this was the biggest problem. My neighbors just moved and their belongings were contracted to be delivered in one day and they did not get for 3 weeks. They only moved 6 miles away so you have a minor glitch in comparison...

answered Apr 21 at 21:18

Leland's gravatar image


AMEN, Privateer!! I've often thought and said that if NS's IT were half as good as the program itself, it would be a wonderful company all around. Fortunately for us, the CS folks are mostly all about fixing the messes that the system creates, or exacerbates. I've had good luck, usually, with them, but have given up on web support. As much as I hate phone calls, they usually work..

I wish they'd take you up on your offer. I can't imagine their ongoing costs to untangle things with CS would be less than hiring someone to make it work..

I'm dealing with nutribear issues myself. Can anyone say "Petty"?..

answered Apr 21 at 21:34

Moises's gravatar image


I just got off phone with CS rep as the 50 clicks coupon was not being recognized, it kept sayin invalid. The rep was nice and explained that one needs to type it in, not cut and paste. Another example that if the site worked properly I would never of had to call the rep..

**HINT** if they know you can not cut and paste a coupon code, they should put that info right on page, something simple like "Coupon Codes must be typed in" Would have saved me time at the very least...

answered Apr 21 at 22:11

Douglas's gravatar image


I copy/paste mine no problem. I just make sure I don't include the space at the end...

answered Apr 21 at 23:30

's gravatar image


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