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First question I got is Whats a good Nutrisystem diet for a male teenager? Thanks for any response. Another question on my mind: I think I want to take back what I said in the thread about being satisfied with Nutrisystem customer service..

Http://boards.members.nutrisystem.co...d.php?t=133158.

Let me recap: I received the wrong order, was told to take out seven days worth of meals, and repackage it for pick-up from UPS. They also told me a new shipment would be sent with my correct order. I did all that. I thought it was a pretty good deal. UPS picked it up last Monday and I waited for my new order. On Wednesday morning I called Nutrisystem because I had not received an e-mail for tracking my new order.

I waited through Wed. and today. No e-mail. I called at the end of today and they said it was ready to go and would be picked up today or tomorrow. ????? I told them I only had three days worth of food left.

I would get it when I got it. They told me to call a counselor and figure out what else I could eat. I think they waited until they received the incorrectly packaged BBB before they even started processing my order. They should have told me to take two weeks worth of food, which, by the way I would have been hard pressed to do because it wasn't food I usually order..

This doesn't seem right. Even if they really do ship it today or tomorrow (a statement from them in which I am losing confidence) I bet I don't get it before Christmas, so I'm looking at December 29th at the earliest. Has this happened to anyone else? Did you whine and complain as much as me?..

asked Apr 21 at 10:37

Angel's gravatar image

Angel
65


I would like to know the answer too. Anyone here know what is the answer to your question. I'll do some research and get back to you if I got an useful answer. You should email the people at Nutrisystem as they probably could give you an answer..

answered Apr 21 at 12:02

Mackenzie
's gravatar image

Mackenzie
1327

Thanks for the idea. I will..

By the way, an hour after posting this I received a buddy bucks coupon. I've referred two people to Nutrisystem and already received their buddy bucks, so maybe this is a way Nutrisystem is trying to rectify the situation. For what ever reason I received it, it helps...

answered Apr 21 at 12:42

Isabelle
's gravatar image

Isabelle
2544

This past week I also had a Buddy Buck coupon show up in my inbox for no apparent reason. Maybe they are Christmas presents from Nutrisystem?..

answered Apr 21 at 14:10

Victoria
's gravatar image

Victoria
625

I have dealt with Nutrisystem for almost two years. A couple times there have been errors. Each time phone support has been courteous, and effective..

If they waited to send you $300 worth of product until they got an entire order (minus your 7-day pick) back, I find that entirely reasonable. Most mail order companies will not credit or replace until the old merchandise is returned and processed..

Sorry about your luck, but a long time ago I posted calculations of how many orders Nutrisystem ships a minute. I don't feel like looking it up, but it's a fairly impressive number. It puts things in perspective. Doesn't make your situation any better, but it puts it in perspective. And reduces the need to whine...

answered Apr 21 at 14:25

Tyler's gravatar image

Tyler
3397

I agree with this statement, but only if they tell you that's what they are doing. If they say they will send your order right out, it's wrong for them to wait...

answered Apr 21 at 15:55

Rihanna
's gravatar image

Rihanna
3996

I agree in the sense that it's understandable that they would wait to receive the bad order until they shipped another one. However, I do believe Nutrisystem should have been more communicative with you and it sucks that you have to now deal with quasi-outside dieting until the new order arrives. I don't feel, though, that Nutrisystem is the type of company that does everything they can to get new customers only to forget the already-customers (ie. a cable company that starts with C and ends with harter.. but that's another story). I hope you get the new order soon!..

answered Apr 21 at 17:17

Ezekiel's gravatar image

Ezekiel
1215

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